COURSE OVERVIEW
This is a 6 hour CPD approved course, written, continuously developed and delivered by Rob Galloway. It evolved after he was involved in a patient’s death 16 years ago. This led to his “Damascus moment”, as he had a realisation that the traditional ways of looking at improving patients safety were not working and a new mindset was needed.
The course is based on his 23 years of clinical experience and extensive work looking into the best ways to provide safer care and how best to implement the needed changes. The course has now been taken by over 3,000 people and is different in many ways to other human factors courses, in that it looks at things from a clinician’s perspective. As opposed to those in the airline industry who can decide to just not fly a plane if conditions are not ideal, his course is based on how to provide safer care in difficult circumstances where care must be provided whatever the situation is.
COURSE OBJECTIVES
The course is aimed to give attendees a basic understanding of human factors and the importance of changing the culture to bring about improvements in care. As well as the traditional aspects of human factors such as teamworking and communication skills, the course looks at how we can improve our decision making skills by reducing cognitive bias.
The day is based on interactive case discussions. These are cases that he brings to the course as well attendees’ own examples – hence why no two courses are identical.
Human factors courses run the risk of being dry and theoretical. These interactive clinical cases and Rob’s extensive teaching experience and previous experience in stand-up comedy, makes this course different to others.
Key Learning Objectives
• Understand why medical errors happen
• Realise the importance of human factors in a wider context – importance of culture, civility and values and behaviours
• Understanding how we can maintain situational awareness
• Understanding how we make decisions and how to reduce diagnostic error
• Effective techniques to improve team working and optimise leadership & followership
• How to communicate effectively
• How best to use cognitive aids such as checklists & prompt cards
• How to change a culture and implement change
WHO SHOULD ATTEND
The course is designed for doctors, nurses and clinicians of all types in primary and secondary care as well as the care sector. The course fulfils many doctors need to complete human factors training as part of their formal GMC training or as part of a needed course for GMC revalidation and appraisal.
The course is also designed for managerial and non-clinical staff to improve how they work, plus understand how best to support clinicians in Improving patient care.
