Highly successful EAs and PAs are adept at communicating with a range of stakeholders. At this interactive Masterclass you will learn how to elevate your communication style so you can create and maintain the very best working relationships.
This Masterclass recognises that the most successful EA and PA professionals are adept at communicating with a range of stakeholders. With interactive, fun exercises that provide instantly useable skills, you will be introduced to the 3Vs of communication. You will learn to be assertive in your messaging and apply a proven model to structure your communication in challenging situations. You will gain an awareness of your own and others preferred communication styles and understand how to adapt your style to your audience in order to optimise every working relationship.
In your unique and privileged positions where you see, hear and experience what’s happening in your organisation “from the shop floor to the board room table” you will learn how to put forward your ideas, proposals and suggestions with real IMPACT, leveraging the Power of Three and elevating your communication skills.
KEY LEARNING OUTCOMES
By the end of this masterclass, you will understand how to:
Create and maintain the best working relationships with your stakeholders by elevating your communication skills
Deliver an assertive message and deal with challenging situations
Align assertiveness to the 3Vs of communication
Tailor your communication to your audience
Put forward your ideas, proposals and suggestions with IMPACT
WHO SHOULD ATTEND
Executive Assistants, Personal Assistants and Administrative Professionals
