Engaging and involving patients, families and staff following a patient safety incident
Under the Patient Safety Incident Response Framework (PSIRF) there will be greater engagement with those affected by an incident, including patients, families and staff. Ensuring they are treated with compassion and able to be part of any investigation.
Guide to engaging and involving patients, families and staff following a patient safety incident
The ‘Guide to engaging and involving patients, families and staff following a patient safety incident’, published alongside PSIRF, sets out expectations for how organisations should engage with all those affected by patient safety incidents. Organisations should work hard to answer any questions and to involve those affected in patient safety incident investigations.
This guidance has been published in partnership with the Healthcare Safety Investigation Branch (HSIB) and Learn Together.
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RELATED EVENT:
Engaging Patients & Families in Complaints under Patient Safety Incident Response 
Framework (PSIRF) and the Complaints Standards Framework
Virtual CPD Masterclass
Choice of Dates Available
This virtual masterclass will build confidence in compassionately engaging and involving families and loved ones to work within the requirements of PSIRF and the Complaints Standards Framework.
Find out more:
www.healthcareconferencesuk.co.uk/engaging-patients-families-complaints