News and updates on todays conference focusing on preparing and ensuring readiness for the New CQC Inspection Framework which is due to commence in 2023.
Quality, safe, effective care - what does good look like?
Mrs Sarah Ward
Deputy Chief Nurse, Chesterfield Royal Hospital
Sarah joined Chesterfield Royal Hospital in 2019 as Deputy Chief Nurse, having held nurse leadership and general management posts across the East Midlands, South West and Western Australia.
Sarah said "Everyone wants to work in a good place" "We really celebrate when wards achieve - encouraging them to keep going"
Ehsan Haqqani
Associate Director of Governance & Patient Safety, Wrightington Wigan and Leigh NHS Foundation Trust
Ehsan said "Remember listening is a key skill - not talking"
He also said "Staff need to be given the chance to have an open and honest conversation"
EXTENDED SESSION CONTINUED - Undertaking a CQC Assessment and Mock Inspection of your service
Mr Perbinder Grewal
General & Vascular Surgeon, Human Factors & Patient Safety Trainer, and Emotional Intelligence Practitioner
Perbinder Grewal General & Vascular Surgeon, Human Factors & Patient Safety Trainer, and Emotional Intelligence Practitioner;
He is a motivational speaker, consultant, and leadership coach.
Perbinder said "Use the mock inspections to show how you are improving"
He said "We need to bring pride back, we need to motivate staff so when they are facing CQC inspection, they know what to expect"
On how you conduct a mock inspection Perbinder said "The CQC can ask anyone, so its really important that people get used to speaking" "Follow the agenda strictly, ensuring all planned activities are carried out"
He also said "Move judgement aside and be as objective as possible" and remember to "Celebrate Success"