Chair’s Introduction & Welcome
Mike O’Connell
Legal Services Practitioner
and Interim Senior Inquests Manager
Calderdale and Huddersfield NHS Foundation Trust
Patient Experience at the Heart of Serious Incident Management
Dorit Braun
Retired Charity Chief Exec with personal experience of avoidable harm in the NHS and of working to try to support the NHS to learn from that harm
and Lived Experience Speaker
Making Families Count
• learning from the lived experience
• how can we put patients and their families at the heart of the process?
• how excellent engagement can produce better results for patients and Trust during serious incident investigations
• family and patient involvement in reviews and investigations
The Patient Safety Incident Response Framework
Dr Lauren Morgan
Director
Morgan Human Systems Ltd
& Author
PSIRF Oversight Framework, NHS England & Improvement
• PSIRF: the revised framework
• working with the early adopters
• key differences between the PSIRF and the Serious Incident Framework
• reviewing your current systems and processes against the new patient safety incident response standards
• moving forward: a timeline for implementation and measuring success