This 2-day masterclass will focus on Telephone Triage for minor injuries. The first day will centre around telephone triage and its complexities and the second day will delve into common minor injuries encountered and clinical scenarios. The 2 days are entirely practical and will give you realistic tools and techniques in telephone triage and consultations by using interactive exercises, real calls, group work and plenary talks to explore what’s involved in providing care when we are unable to see the patient.
Key Learning Objectives:
Gain knowledge and awareness for carrying out appropriate, cost effective and safe triage
Improve confidence in telephone triage by developing a call structure
Develop an awareness of the communication and questioning skills require
Discuss and practice safe and comprehensive history taking within a telephone triage context to ensure the most appropriate outcome
Explore legal issues of telephone assessments including confidentiality, documentation and safety netting
Facilitated by:
Sam Thompson is a Forensic Paramedic and a Senior Lecturer in Paramedic Science at St Georges, University of London
If you wish to attend only one day of the training, please contact us at jayne@hc-uk.org.uk
