To equip healthcare professionals with the knowledge, skills, and practical strategies to optimize communication and teamwork in healthcare settings, resulting in improved patient safety and reduced medical errors.
In healthcare, effective communication and teamwork play a critical role in ensuring the safety and well-being of patients. Through this masterclass, we will explore essential communication techniques, interdisciplinary collaboration strategies, and best practices for fostering a culture of teamwork in healthcare settings. By incorporating real-world examples and case studies, we aim to demonstrate the profound impact of communication and teamwork on improving patient outcomes and reducing medical errors.
We are excited to embark on this journey with you, as we strive to create a safer, more effective healthcare environment for all.
WHO SHOULD ATTEND
Clinical staff, Managers, Admin staff, Policy makers and Board members
KEY LEARNING OBJECTIVES
Understand the importance of effective communication and teamwork in enhancing patient safety and reducing medical errors.
Identify common barriers to effective communication and teamwork in healthcare settings.
Apply essential communication techniques, such as active listening, closed-loop communication, and assertiveness, in clinical situations.
Recognize the value of interdisciplinary collaboration in promoting diverse perspectives and comprehensive patient care.
Implement strategies for overcoming communication challenges in high-stress or time-sensitive situations, such as emergencies or handoffs.
Develop skills for conflict resolution and negotiation to maintain a positive and collaborative team environment.
Utilize technology and tools, such as electronic health records and standardized handoff protocols, to facilitate clear and efficient communication.
Create a culture of teamwork by fostering mutual respect, psychological safety, and shared decision-making among team members.
Analyse real-world case studies and examples to understand the impact of communication and teamwork on patient safety.
Implement evidence-based practices and strategies to improve communication and teamwork in healthcare organizations, leading to better patient outcomes and overall quality of care.
FACILITATOR
Perbinder Grewal is an accomplished healthcare leader, management consultant, and patient safety and human factors trainer with over 15 years of experience in managing the professional development of staff and improving operational effectiveness in healthcare organisations. He is well-known for his expertise in patient safety, human factors, risk management, and leadership in healthcare.
Perbinder holds an MBBS with Distinction from Imperial College School of Medicine, London, and a Bachelor of Science in Physiology & Pathology from the University of London. He has also completed a Postgraduate Certificate in Medical Leadership from the Open University and a Certificate in Public Health Management. He has a CMI Level 7 Diploma in Strategic Management & Leadership along with certificates in Emotional Intelligence and coaching.
In his distinguished career, Perbinder has developed and implemented medium and long-term strategies for training and development programs. As a consultant vascular surgeon, he has applied his extensive knowledge and skills to improve the effectiveness and efficiency of healthcare organisations. As a governance lead and patient safety lead, Perbinder has successfully managed multiple teams and delivered results in challenging environments.
Perbinder’s passion for education and training has led him to deliver lectures and masterclasses to over 500 participants on topics such as team leadership, change management, culture, stress management, coaching, and mentoring, both in the UK and abroad. He has facilitated learners to acquire knowledge, skills, and competencies in an effective and appealing manner, while chairing informative conferences and seminars.
As a leadership coach and patient safety & human factors trainer, Perbinder has designed and delivered bespoke learning and training programs to develop high-performance teams. He has coached and mentored healthcare professionals, helping them to excel in their careers and improve patient outcomes.
Join Perbinder Grewal in his upcoming training masterclass, where he will share his wealth of knowledge and insights on leadership, patient safety, human factors, and risk management. Learn from an expert who has been at the forefront of healthcare innovation and transformation, and discover how to apply these principles to enhance the performance of your team and organisation. Don’t miss this unique opportunity to learn from one of the best in the field!
