This virtual masterclass, facilitated by Amy Clarke, provides a summary of the legal and practical solutions in handling complex and challenging patient cases including delayed or complex discharges into the community.
Delegates will be introduced to the key constitutional, legal and policy principles in the following areas and they will be guided through some practical guidance and case studies to assist them in handling these issues effectively and in a joined up approach with other partner agencies:
Handling malicious or vexatious complaints
Managing challenging behaviour
Delayed or complex discharges
Vulnerable patients (with capacity)
This course is open to all, but of particular interest to those with a complex discharge, safeguarding and mental capacity roles as well as those who manage patient complaints.
Key Learning Objectives:
Introduction to the duties of NHS bodies to their patients and their employees
Understand the key practical and legal solutions to managing challenging and unreasonable behaviour
Learn top tips for preparing communication and behavioural contacts
Learn about the applicable legal frameworks for patients who are vulnerable and/or who lack capacity
Work through practical case studies
Understand the legal framework for managing complex and delayed discharges (depending on capacity status of patient)
Facilitators:
The masterclass is facilitated by Amy Clarke, Legal Director at Hill Dickinson. Amy qualified as a solicitor in 2010 and is instructed by various ICBs, NHS trusts and other organisations in relation to a range of healthcare matters, particularly in Court of Protection proceedings.
Amy specialises in advising clients in the areas of mental capacity, best interests, medical treatment and deprivations of liberty. Alongside this, Amy is also experienced in mental health advisory matters. She is also instructed by clients to investigate and respond to complaints and judicial review claims. Amy graduated from the law faculty of the University of Manchester in 2007.
